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Discounts & Pricing
In compliance with Herbalife’s Price Advertising Rule (Rule 24-C), customers are now required to obtain an Access Code in order to view discount prices or to purchase products through our website. You can register for your free Access Code here. Although this extra step may seem like an inconvenience, the registration actually helps us to get to know who you are so that we can ensure that you get the best results. If you have already registered for an Access Code, Herbalife product pricing should be available to you automatically each time you visit our site. If not, please save your Access Code and enter your 5-digit code here.
Shipping & Handling
Alaska, Hawaii and U.S. Territories
We take great pride in our reputation for providing effective and high-quality products. If you’re not satisfied with the products within 30 days of your purchase, we'll assist you with a refund or exchange.
Refunds will be credited in the same form as the original payment type.
How to Return or Exchange an Item:
Once your shipment is received, Trulyherbal.com will initiate the refund process with Herbalife. Please allow up to two billing cycles for a refund to appear on your credit card statement.
Important Note: The Herbalife warehouse charges a non-refundable shipping and handling fee on every order. To keep costs low for our customers, Trulyherbal.com waives Herbalife's package & handling fee and offers free or discounted shipping. To continue our low product pricing and discounts, the actual shipping cost and package & handling fee will not be credited. For example, if your order total was $100 (with free shipping & handling), we will credit back $100 less the shipping & handling fee Herbalife charged us on this order. On a typical $100 order (retail value = $125), the actual shipping cost may be $8 (for ground shipping) and the package & handling fee may be $8.75 (7% of retail value). In this case, your refund will be $100 - $8 - $8.75 = $83.25.
Shipping and handling charges are non-refundable.
Shipping costs paid to return an item are non-refundable.
At this time, all Herbalife accessories, protein snacks, protein bars, sample packs, and Distributor Kits are non-refundable.
Sales Tax will be added according to your state's law. Sales tax is applied to the total retail amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates. In the event that additional charges may apply, we may make modifications to your order and notify you after the order is processed.
Privacy & Security
Credit Card Security
Credit card security is one of our top priorities at Trulyherbal.com, and that is why we guarantee 100% secure ordering for all of our customers. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. All important and private financial & personal information is encrypted before it is transmitted to us. Encrypted personal information cannot be read or recorded as it is being transmitted over the internet.
Your Privacy is a Top Priority
Trulyherbal.com is committed to protecting your privacy. We have been in business since 2001. The trust placed in us by our customers is absolutely essential to our success. We understand that and do all we can to earn and protect that trust. Any information we collect about you is used solely to deliver products, protect you from credit card fraud, accurately collect payment and keep you informed of products and information that may be of interest to you. We do not share your personal information with any outside companies or "partners". We collect information on how you found our site and which pages you visit on our site. This information is only used to improve our visibility on the Internet and to improve pages that need improvement.
This site is hosted by Yahoo!
Third-Party Web Beacons
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.